Privacy Policy
How we collect, use, and protect your information
Last updated: March 2026
At Twseel (operated by GARSEGA SOFTWARE INFORMATION TECHNOLOGY), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics platform and services.
Information We Collect
We collect information you provide directly to us, including: personal identification information (name, email address, phone number, national ID), vehicle and license information for delivery agents, business information for companies and merchants, payment and banking details, location data during active deliveries, and usage data from our platform and mobile applications.
How We Use Your Information
We use the collected information to: provide, maintain, and improve our logistics services, process transactions and send related information, verify identity and conduct background checks for delivery agents, send promotional communications (with your consent), monitor and analyze usage patterns and trends, detect, prevent, and address technical issues and fraudulent activities, and comply with legal obligations.
Information Sharing
We may share your information with: shipping companies when you are assigned as their delivery agent, delivery agents and recipients for shipment tracking purposes, service providers who assist in our operations (payment processors, cloud services), law enforcement or government agencies when required by law, and business partners with your explicit consent.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, regular security audits, and access controls for our employees. However, no method of transmission over the Internet is 100% secure.
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies help us improve your experience, analyze platform usage, and deliver personalized content. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
Your Rights
You have the right to: access the personal information we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal requirements), opt-out of marketing communications, withdraw consent for data processing, and lodge a complaint with a supervisory authority.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: GARSEGA SOFTWARE INFORMATION TECHNOLOGY, Khartoum, Sudan. Email: alnilen@garsega.com. Phone: 00601153383895.
Questions About Your Privacy?
Our team is here to help with any privacy concerns